Unified operation and maintenance platform supporting third-party integration, monitoring, Service Desk management and automation.
Supporting integration with SNOW, Solarwinds, Grafana, Prometheus, Zabbix, Cloud Chef CMP Cloud Management, etc.
Ranging from incident creation, level 1, 2 and 3 support levels, vendor engagement, remote and onsite support.
Distributed across two geo locations with independently deployed platform for optimal resilience.
15 years of managed SOC experience and the teams are certified with ITIL/PMP/CCIE/RHCE/Oracle/CISSP/CISM/OSCP/ACP/ACE and many other certifications.
24x7 professional team providing one-stop service and customized service with mature ticketing system to manage the end-to-end process.
Providing monthly, quarterly, and annual operational and performance reports. All fault tickets have report output.
Being compliant with ISO9001; strictly aligned with agreed SLA and metrics are accessible to customers any time.
Our unified platform system can be deployed in your on-premises or cloud tenant; You can choose to have a dedicated system or use a multi-tenant system.